Shipping, Exchange, Return and Refunds

The terms set out herein shall form an integral part of Our Terms and Conditions.

You acknowledge that these terms of returns and exchange are limited to direct sale by Us to You and that these terms of returns and exchange are not available in case of a sale by a third party.

These terms apply for all modes of purchases made from Us on the Site, social media platforms, WhatsApp or any other online mode of communication through Our customer relations executives or at Our stores.

All purchases from our stores shall also be subject to the terms and conditions specified on Your purchase receipt / invoice and to the extent that the said terms are inconsistent with the terms mentioned herein, the terms mentioned in Your purchase receipt / invoice shall prevail.

Shipping Policy for Nirraamyaa

At Nirraamyaa, we strive to ensure a seamless and satisfactory shopping experience for our valued customers. Below is our shipping policy, designed to provide clarity and transparency regarding the delivery of your orders:

Order Processing Time:

All in-stock products are typically shipped within 1-3 business days from the date of order placement.
Custom-tailored products may require additional processing time, which will be communicated to you at the time of order placement.

Order Delivery Time:

All in-stock products are typically Delivered within 1-12 business days from the date of order placement. (Minimum 1 Day- Maximum 12 Days )
Custom-tailored products may require additional processing time, which will be communicated to you at the time of order placement.

Shipping Partners:

We partner with renowned courier services including Delhivery, FedEx, Blue Dart, and others to ensure reliable and timely delivery of your orders.

Shipping Notifications:

Once your order is dispatched, you will receive a notification via WhatsApp and email containing the relevant shipping details, including tracking information.

Delivery Time:

Delivery times may vary depending on your location and the courier service used.
We strive to deliver your orders as swiftly as possible, and we work closely with our shipping partners to minimize any delays that may occur.

Shipping Charges:

Shipping charges are calculated based on the weight of the package, delivery location, and the selected shipping method.
Any applicable shipping charges will be displayed at the checkout before you complete your purchase.

Order Tracking:

You can track the status of your order using the provided tracking information. If you encounter any issues or have questions about your delivery, please don't hesitate to reach out to our customer support team for assistance.

Damaged or Lost Shipments:

In the unfortunate event that your order is damaged during transit or if it is lost in transit, please contact us immediately. We will work diligently to resolve the issue and ensure your satisfaction.

Contact Information:

If you have any questions, concerns, or require further assistance regarding our shipping policy or your order, please feel free to contact our customer support team via email at merchant@ Nirraamyaa.com

Note: Please note that our shipping policy may be subject to change, and any updates will be reflected on our website. We appreciate your understanding and cooperation. Thank you for choosing Nirraamyaa for your shopping needs!

Refunds

Refunds will be made only in accordance with the terms herein and in the form of store credit, only. Such refunds would be processed within 5-7 working days of the acceptance for refund request in case the product has not been delivered to You and within 5-7 working days of receipt of product by Us in case the product had already been delivered to You.
Goods once sold can only be exchanged for replacement or returned along with the original invoice for store credit, provided they meet Our terms and conditions .
All exchanges, including change of size are subject to availability and Our specific confirmation.
Any product exchanged once will be considered as customised and not be eligible for further exchange.
In case of a refund or exchange, a restocking fee will be charged @15% of the MRP of the product.
Since We keep limited inventory and do not have all sizes available at all times, if the request for exchange cannot be processed, the store credit may be provided in accordance with the terms herein.
Store credits issued against refunds will be valid for a period of 12 months from the date of issuance.
All conditions applicable to the return of goods shall also apply to the exchange of goods.
A product once delivered cannot be returned or exchanged, unless it is a ready to ship product with no alteration/customisation.

Any request for return/ exchange must be placed by you within 24 hours of delivery by Us . No requests placed beyond this period would be entertained.
Standard sizing of products may vary from STYLE TO STYLE. We will not be liable to accept any return of standard sized products on the ground that the sizing does not meet Your expectations / requirements.
A product returned to Us as per these terms, can only be exchanged for another product or store credit. Store credit will be given upon receipt of product by Us and upon confirmation by Us that the product is in fact exchangeable / returnable as per these terms.
Products will be considered for exchange or return only if it is unworn and in perfect condition, and with all tags still attached. Products that are damaged , soiled or returned without their original labels may not be accepted and may be sent back to You.
Where provided, belts and any SPECIAL packaging such as authenticity cards, dust bags, and leather tags should be included with Your return/exchange.
Unidentified returns may be returned to the sender.
Any product identified as non-returnable, non-refundable or non-exchangeable at the time of purchase will not be eligible for return, exchange or cancellation by You.
There will be no refunds for orders to which any kind of discounts were applied. For the purposes of these terms, “discount” includes a sale (including EOSS), discount/offer code or coupon.
Goods are faulty if they are received as damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If You would like to exchange a faulty item instead of obtaining store credit, please be aware that We can only replace it for the same product in the same size, subject to availability. Where possible, We will offer to repair faulty items.
All custom made orders are non-returnable, non-exchangeable and non-refundable. For detailed description of what includes custom made, please refer to [link]
In case of any return/exchange, the shipping charges for sending the product to Us will be borne by You.
If an order has more than five products then it will be considered as a bulk order. Return/refund for such orders would not be possible.
Discounted product(s) or orders placed using loyalty points or promotional gift vouchers cannot be returned or exchanged. In case of payments made via an online mode, You will opt for a chargeback only if (i) You are eligible for a refund as per these Terms; and (ii) despite being eligible, We have been unable to refund such monies to Your account within the timeline set out herein.

Cancellation

We shall not be able to accept any cancellation if Your order/has been processed.
In case an order has been cancelled as per applicable terms and conditions, You will be entitled to only receive store credit in lieu thereof.
As also provided in our terms and conditions, in case of requests for order cancellations, We reserve the right to accept or reject such requests. As part of usual business practice, if We receive a cancellation notice within 24 hours of placing the order, we could cancel the order and refund the entire amount. If Your order is duly cancelled, the amount paid by You will be reversed to your account within 5 to 7 working days of receiving your bank account details for such reversal. We can not process a cash refund under any circumstances. We will not be able to cancel orders that have already been processed (including cases where the order has been processed within the first 24 hours) or orders for which cancellation request is received after the expiry of the first 24 hours from placing the order. We have the full discretion to decide whether an order has been processed or not. You agree not to dispute the decision made by Us in this regard. It is clarified that after the expiry of the first 24 hours after placing the order, You would not be entitled to cancel the order and receive a refund.
To cancel, return or exchange an item, the Customer must write to us at merchant@nirraamyaa.com. Alternatively, the customer may even call at our customer care number +91 – 98111-86666 which remains open between 10 am to 6 pm IST (Monday to Friday) 5 days. We are not liable for any damages caused to the product during transit from Customer to Us. For products sold in store, Customer may visit the store as well, provided the same is done within timelines set out in the terms.