Shipping ,Exchange , Return and Refund

RETURNS:
Conditions for Return/Exchange Request for returns or exchanges must be placed within 24 hours of delivery. Requests beyond this period will not be entertained.

Request for return or exchange may be considered in the following scenarios:
1. If the Product is received in damaged condition. You must share images of the damaged product with our customer care team.
2.If the product received is different from the product ordered.
If there is a significant sizing issue. Standard sizing may vary by silhouette; however, we will not accept returns based on fitting issues.
The products must be unworn and must be in perfect condition.
Products must have all tags attached.
3. If the product is not classified as customized.
3.1) If an exchange is processed, the item will be considered customized and will not be eligible for further exchange.
3.2) All products customized/ altered for size or design are categorized as Customized products.
3.3) All sizes which are XXL or above are categorized as Customized products.
4. If the product gets damaged during transit from you to us; return and exchange shall not be processed.
5. Accessories (including jewellery, clutches, wallets, bags, scarves, and belts), and any product marked as non-returnable or non-exchangeable at the time of purchase are not eligible.
6. Discounted items or orders made using loyalty points or promotional gift vouchers cannot be returned or exchanged.
7. Products that are damaged, soiled, or returned without original labels may be rejected and returned to you. Items like belts, authenticity cards, dust bags, and tags should be included in the return/exchange.
All exchanges, including changes in size, are subject to availability and our confirmation.

REFUND AGAINST RETURN
Refunds against Return are issued as store credit only and will be processed within 5-7 working days only in the following circumstances:
1. If the product hasn’t been delivered.
2. after we receive the returned product.
Goods once sold can only be exchanged with another item or returned for store credit provided they meet our terms and conditions.

SHIPPING METHODS, TRACKING OF ORDERS AND RESTRICTIONS
Methods:

Orders can only be shipped to one address per order. Place separate orders for multiple addresses.


For corporate orders, contact merchant@nirraamyaa.com.
We cannot redirect orders once dispatched. Ensure the shipping address is correct at checkout.


For shipping inquiries, please contact our customer service team at merchant@nirraamyaa.com or +91 9650586666.
We deliver to over 200 countries, offering various shipping options.


Tracking:


Once your order is shipped, you will receive an email or some form of electronic communication with shipping details and a tracking number.
If you are registered, you can track your shipment by signing in and selecting "MY ACCOUNT" followed by "ORDER STATUS."
If you are not registered, consider signing up to track your orders.


Restrictions:


Certain items may be restricted due to domestic and international regulations.
If an item cannot be shipped to your country, it will be identified during checkout, and you will need to remove it or provide an alternative shipping address.


Items restricted or prohibited by courier companies include but are not limited to
1.1) animals;

2.2) bullion;

1.3) currency;

1.4) bearer negotiable instruments;

1.5) precious metals and stones;

1.6) firearms;

1.7) ammunition;

1.8) human remains;

1.9) pornography;

1.10) illegal narcotics/drugs;

For shipping outside India: Orders over INR 25,000 – no shipping charges will apply. Flat courier charges of 2,000 will apply for any international shipping below a purchase of INR 25,000. (Note: Shipping charges may change if we update our policy to include shipping fees in the product price.)