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Welcome to our website  https://nirraamyaa.com/  operated by Printtech (a partnership firm registered in India) (“We” or “Us” or “Our” or “Company”). Our registered office is located at D-84, Hosiery Complex Phase 2, Noida, Uttar Pradesh 201305 India.  

Printtech is a leading luxury Print House and Garment Design and manufacturing company in India and we provide premium products and services to you, through our physical stores and our site (defined below). 

You ("You" or "End User" or "User" or "Your" or "Buyer" or "Customer") are required to read these Terms and Conditions (“Terms”)  carefully since your use of   https://nirraamyaa.com/  and/or the mobile application ("Site") implies knowledge, understanding, and acceptance of all points under these Terms. 

These terms become effective upon using the site and govern the relationship between you and us. If these terms conflict with any other document, they will prevail for the site's usage. If you disagree to be bound by these terms, you may not use the site in any way. 

Whenever there is any substantial change made to these terms, we will highlight the same on our page. You are advised to regularly check for any amendments or updates to these terms. The term "substantial change" means a change to these terms that materially reduces the user's rights or increases the user's responsibilities. 

Please read these terms carefully. These terms, as modified or amended from time to time, form a binding contract between us and you. If you visit, browse, or shop at the site, it is considered a "use of this site". In addition, when you use any current or future services of the Company or visit or purchase from any business affiliated with the Company, you will also be subject to the guidelines and conditions applicable to such service or merchant. If these terms are inconsistent with such guidelines and conditions, these guidelines and conditions will prevail. 

As a condition of using the site, the site requires your permission to send you administrative and promotional emails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. Please see our privacy policy for details. You can opt out of our promotional emails anytime by clicking the Unsubscribe  link at the bottom of any of Our email correspondences and also by writing to us at merchant@nirraamyaa.com. 

The offers made in those promotional emails or messages shall be subject to change at the sole discretion of the Company and the Company owes no responsibility to provide You any information regarding such change. By placing an order, You make an offer to Us to purchase products You have selected based on standard Site conditions, product specific conditions, and on the terms and conditions stated below. You are required to create an account in order to purchase any product from the Site. This is required so We can provide You with easy access to print/view Your orders and Your past purchases.

The Site/Company takes no responsibility for the services or products that are sold or supplied by third party vendors. The Company provides no warranty to the End Users for the quality, safety, usability, or other aspects of a product or service that is supplied by a third party vendor and/for some services or activities that involve potential bodily harm, and for those activities, the Company takes no responsibility for the service or activity being offered, and the End User takes responsibility for his or her own actions in utilizing those services.

To read the complete Terms and Conditions, please see below: 

Description of Services: 

On this site, we offer clothing, accessories, and other merchandise available for purchase at the prices listed for each product. All purchases are subject to the terms and conditions outlined here and on the specific product pages. 

General: 

These terms set forth the terms and conditions that apply to the use of the site by the user. By using this site, the user agrees to comply with all of the terms and conditions hereof. The right to use the site is personal to the user and is not transferable to any other person or entity. The user shall be responsible for protecting the confidentiality of their password(s), if any. The user acknowledges that, although the Internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the company, and the company shall not be responsible for any data lost while transmitting information on the Internet. While it is the Company's objective to make the Site accessible 24 hours per day, 7 days a week, the site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the company. Access to the site may be interrupted, suspended, or terminated from time to time.  

The company shall have the right to change or discontinue any aspect or feature of the site at any time, including, but not limited to, content, hours of availability, and equipment needed for access or use. Further, the company may discontinue disseminating any portion of information or category of information that may change or eliminate any transmission method or may change transmission speeds or other signal characteristics.  

Membership Eligibility 

Access to this site is available only to individuals who are legally capable of entering into binding contracts. This means that minors are not permitted to use the site. If you are under 18 years of age, you are not allowed to register as a member or make purchases on the site. If you are a minor and wish to make a purchase, it must be done by your legal guardian or parent who is registered on the site. We reserve the right to terminate your membership and deny access to the site if it is found that you are under the age of 18. 

Your Account Details and Responsibilities 

You agree to provide true, accurate, current, and complete information about yourself as requested by the site’s registration form. If the information you provide is found to be untrue, inaccurate, outdated, or incomplete, or if we suspect this, we may suspend or terminate your account and refuse any current or future use of the site. 

If you use the site, you are responsible for maintaining the confidentiality of your account and password, including when it is used by family members, friends, or relatives, whether minors or adults. You are responsible for all transactions made through your account, and we will not entertain disputes arising from any misuse, whether by a family member, friend, relative, or any third party. Therefore, we strongly recommend that you log out of your account at the end of each session. Please notify us immediately if you suspect any unauthorized use of your account or any other security breach. We reserve the right to refuse service, terminate accounts, or remove or edit content at our discretion. 

Access to and use of password-protected or secure areas of the site are restricted to authorized users only. Unauthorized attempts to access these areas may result in action being taken. 

Your Information and Its Usage 

"Your Information" refers to any data you provide to us or other users of the site during the registration process, in feedback areas, bulletin boards, chat services, or through email. You are solely responsible for the information you provide, and we may only act as a platform for its distribution and publication. 

You agree not to host, display, upload, modify, publish, transmit, update, or share any information or list any item that: 

• Belongs to someone else without their permission; 
• Is harmful, harassing, defamatory, obscene, or otherwise offensive; 
• Harms minors in any way; 
• Infringes on any intellectual property rights; 
• Violates any laws; 
• Deceives or misleads others, or contains offensive content; 
• Impersonates another person; 
• Contains viruses or harmful software; 
• Threatens the security or integrity of any country or community; 
• Causes us to lose services from our internet providers or other suppliers. 

By providing us with your information, you grant us the right to use it in any way that aligns with these terms and our privacy policy. 

User Equipment 

You are responsible for obtaining and maintaining the necessary equipment, such as telephones, computer hardware, and other devices, required to access and use the site. Additionally, you are responsible for all related charges. We are not liable for any damages to your equipment resulting from your use of the site. 

Colors of Products 

While we strive to display the colors of our products as accurately as possible, we cannot guarantee that your monitor or screen will display the colors exactly as they appear. Variations in monitor settings, screen displays, and even minor differences in production batches can result in slight color variations. You acknowledge that the actual colors of products may slightly differ from what you see on your screen at the time of ordering. No cancellations or returns will be accepted due to these minor color variations. 

Electronic Communications 

When you use the site or communicate with us via email, messages, or other electronic means, you agree to receive communications from us electronically. We will communicate with you through email, SMS, calls, WhatsApp, or by posting notices on the site, which will be considered adequate service of notice. 

Reviews, Comments, and Feedback 

We may invite or allow users to provide feedback, comments, or suggestions on the site or via email/messages. However, these comments or feedback should not contradict these terms or violate any applicable laws. We reserve the right to delete or block any message or email that violates these terms or the law and may suspend or deny your access to the site in such cases. 

Any feedback, comments, or suggestions you share with us become the property of the company. You cannot claim intellectual property rights on these ideas, and the company reserves the right to use them exclusively. 

License and Site Access 

We grant you a limited license to access and use the site for personal purposes. This license does not include the right to download or copy account information, content for the benefit of another vendor or third party, unauthorized hypertext links, framing of any content, or uploading any material you do not have the right to share. You may not upload or transmit any material containing viruses or harmful code, take actions that impose an unreasonable load on our infrastructure or use data mining or similar tools. Any unauthorized use will result in the termination of the license granted to you. 

Links 

The site may provide links to other websites or resources, which are managed by third parties. As we have no control over these external sites, we are not responsible for their availability, content, or any products and services offered. You acknowledge that we are not liable for any damage or loss arising from your use of or reliance on any content, goods, or services from these external sites or resources. 

Product and Pricing Information 

We aim to offer you the best possible prices on the products and services you purchase from us. However, we do not guarantee that our prices are the lowest available in your city, region, or area. Prices and availability of products may change without prior notice, and final prices are determined at our sole discretion according to our pricing policy. 

While we make every effort to provide accurate product and pricing information, errors may occur. If a product is listed at an incorrect price or with incorrect information due to a mistake, we may either contact you for further instructions or cancel your order and notify you of the cancellation. We reserve the right to modify the price and will reach out to you using the email address or phone number you provided during registration or when placing the order. If we cancel an order after your payment has been processed, the amount will be refunded to your credit card or bank account. 

Please note that no cash refunds are applicable for orders placed under the Cash on Delivery (COD) option. If a refund is required, the amount will be credited to your bank account.

Cancellation by Us 

There may be circumstances where we are unable to accept and must cancel certain orders. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some common reasons for order cancellations include, but are not limited to, limitations on available quantities, COD (Cash on Delivery) not being available at your location, inaccuracies or errors in product or pricing information, or issues with the product itself. We may also require additional verification or information before accepting your order. 

If your order or a portion of it is cancelled, or if we need more information to process your order, we will contact you. If your payment has already been processed and your order is cancelled, the amount will be refunded to your account within 5 to 7 working days after receiving your bank account details. Please note that we do not offer cash refunds at any time. If you made your payment online and we are unable to process the refund within the specified time, you may request a chargeback. 

Cancellations by the User 

If you wish to cancel your order, you may submit a cancellation request. We reserve the right to accept or reject these requests. Generally, if we receive your cancellation request within 24 hours of placing the order, we will cancel the order and refund the entire amount. If your order is successfully cancelled, the refund will be processed within 5 to 7 working days after we receive your bank account details. 

Please note that we cannot process cash refunds under any circumstances. Orders that have already been processed (including those processed within the first 24 hours) or for which a cancellation request is received after 24 hours from the time of order placement cannot be cancelled. We have the discretion to determine whether an order has been processed, and you agree not to dispute our decision. 

After the 24-hour period has passed, you will no longer be entitled to cancel the order or receive a refund. If you made your payment online, you may request a chargeback only if: 

1. a) You are eligible to cancel your order under these terms
2. b) Despite being eligible and cancelling your order, we have not refunded your payment within the specified timeline

Refunds, Returns, and Exchange Policy 

Exchange, Return, and Refund 

Refunds 
Refunds are issued as store credit only and will be processed within 5-7 working days after we approve the refund request if the product hasn’t been delivered yet, or after we receive the returned product. 

Goods once sold can only be exchanged or returned for store credit along with the original invoice, provided they meet our terms and conditions. All exchanges, including changes in size, are subject to availability and our confirmation. If an exchange is processed, the item will be considered customized and will not be eligible for further exchange. 

Restocking Fee 
A restocking fee of 15% of the product's MRP will be charged for any refunds or exchanges. If an exchange request cannot be processed due to limited inventory, store credit will be provided as per these terms. Store credits issued will be valid for 12 months from the date of issuance.

Return/Exchange Requests 
Requests for returns or exchanges must be placed within 24 hours of delivery. Requests beyond this period will not be entertained. Standard sizing may vary by brand, and we will not accept returns based on sizing issues. 

Conditions for Return/Exchange 
Products must be unworn, in perfect condition, and have all tags attached to be eligible for exchange or return. Products that are damaged, soiled, or returned without original labels may be rejected and returned to you. Items like belts, authenticity cards, dust bags, and tags should be included in the return/exchange. Unidentified returns may be sent back to the sender. 

Specific Items 
Shoes should be tried on a carpeted surface; if the sole is scratched, we cannot accept the return/exchange. Briefs, swimsuits, bikini bottoms, accessories (including jewellery, clutches, wallets, bags, scarves, and belts), and any product marked as non-returnable or non-exchangeable at the time of purchase are not eligible for return, exchange, or cancellation.

Faulty Goods 
Items received in a damaged condition are considered faulty. Items damaged through normal wear and tear are not considered faulty. Faulty items can be exchanged for the same product in the same size, subject to availability, or repaired if possible. 

Custom Orders 
All custom-made orders are non-returnable, non-exchangeable, and non-refundable. 

Shipping for Returns/Exchanges 
You will bear the shipping costs for returning or exchanging an item. 

Bulk Orders 
Orders with more than five products are considered bulk orders and are not eligible for return or refund. 

Discounted Products Discounted items or orders made using loyalty points or promotional gift vouchers cannot be returned or exchanged.

Cancellation Policy 

Order Cancellation by Us 
If we cancel your order, any payment made will be refunded as store credit within 5-7 working days after receiving your bank details. We do not offer cash refunds. 

Order Cancellation by You 
Cancellation requests must be made within 24 hours of placing the order. If accepted, the full amount will be refunded within 5-7 working days after we receive your bank details. Orders already processed cannot be cancelled, and no refunds will be given. We reserve the right to accept or reject cancellation requests. 

For cancellations made as per our terms, a cancellation charge of 5% of the order value (excluding any loyalty points or store credit used) will apply to cover payment gateway charges.

To cancel, return, or exchange an item, please contact us at merchant@nirraamyaa.com or call our customer care number at +91 – 98111-86666, available Monday to Friday, 10 AM to 6 PM. We are not responsible for any damage to products during transit from you to us. For in-store purchases, you can visit the store within the specified timeline for assistance. 

Customization Policy 

• Non-Refundable and Non-Exchangeable: All custom-made orders are non-refundable, non-exchangeable, and non-returnable. 
• Alterations: Any alterations are considered customization under these terms. 
• Basic Silhouette: The basic silhouette of a product cannot typically be changed. 
• Customization Options: Customization is available for adding a plain sleeve, covering a sheer part, adjusting measurements, and changing colors. Any embroidery will be considered customization and is chargeable. 
• Size Customization: Products in sizes XS and below, and XXL and above, are considered custom-made. 
• Early Delivery: Any order requiring early delivery will be considered custom-made. 
• Availability and Charges: Customization is subject to availability and confirmation. Customization may be chargeable, and you will be informed of any charges within 3-4 working days after the customization details are shared, which may occur after the initial/full payment has been processed. 
• Right to Cancel: We reserve the right to cancel or withdraw customization services at any time without prior notice. 
• Color Variations: Custom color changes may result in slight differences in the final product due to the printing and dyeing process, which is natural. 
• Fitting Issues: If there are fitting issues due to erroneous alterations or production, we will rectify them. However, if a product is altered/customized as per the provided measurements, we do not take responsibility for subsequent fitting issues. Additional alterations may be subject to charges and availability of resources. 
• Alterations on Discounted Merchandise: All alterations on discounted merchandise will be chargeable, regardless of the purchase date, product value, or type of alteration. Charges will be communicated within 3-4 working days after examining the product and receiving alteration details. 

Fraudulent Use/Transactions 

• Monitoring: We constantly monitor user accounts to prevent fraudulent activities. Users with more than one account or who engage in fraudulent transactions are subject to legal action. 
• Cost Recovery: We reserve the right to recover the cost of goods, collection charges, and legal fees from those who use the site fraudulently. 
• Legal Proceedings: We may initiate legal action against users for fraudulent use of the site or other unlawful acts. Upon detection of a fraudulent transaction, we may immediately delete the associated account and cancel all past and pending orders without liability. 
• No Liability for Refunds: We owe no liability for refunds in cases of fraudulent transactions. 
• Transaction Decline: We are not liable for any loss or damage resulting from the decline of authorization for a transaction due to a cardholder exceeding the pre-set limit agreed upon with the relevant bank. 

Credit Card Details 

• Correct and Accurate Information: You agree to provide accurate credit card details for services on the site and confirm that you are lawfully using the card. 
• No Unauthorized Use: You must use your own credit card and provide valid details. We will not share your information with third parties except for fraud verification or as required by law. 
• Liability for Fraud: We are not liable for credit card fraud. The liability for fraudulent use of a card rests on you, and the burden of proving otherwise lies with you. 

Disclaimer of Warranty 

All content, products, and services provided on this Site, or obtained from any linked websites, are provided "as is" without any warranties, either express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, security, or accuracy. Any warranties related to products and services are provided solely by the manufacturer or brand of those products, not by us. Any claims regarding these warranties should be addressed directly to the respective manufacturer or brand. 

We do not endorse or take responsibility for: 

• Accuracy or Reliability: Opinions, advice, or statements made by parties other than us on the Site. 
• Linked Sites: Content or products from linked websites. 
• Product or Service Capabilities: The capabilities or reliability of any product or service obtained from a linked site. 

Except as required by applicable consumer protection laws, we are not liable for any loss or damage resulting from a user's reliance on information obtained through the Site or linked sites, or on any product or service from those sites. It is the user's responsibility to evaluate the accuracy, completeness, and usefulness of any content or advice available through the Site or linked sites. We recommend seeking professional advice when assessing any specific opinion, advice, product, service, or content. 

Limitation of Liability 

You agree that the company, including its subsidiaries, affiliates, officers, employees, agents, shareholders, and licensors, will not be responsible for any direct, indirect, incidental, special, consequential, or exemplary damages. This includes damages for loss of profits, opportunities, goodwill, use, data, or other intangible losses—even if the company was informed of the possibility of such damages. This applies to any use of the Site, the sale and supply of goods or content, or any related or unrelated services offered on the Site. 

Indemnity 

You agree to indemnify and hold harmless the company, its subsidiaries, affiliates, and their respective officers, directors, shareholders, agents, and employees from any claims, demands, or actions, including reasonable attorneys’ fees, made by third parties. This includes claims arising from your breach of these terms, any documents incorporated by reference, or any violation of laws, rules, regulations, or the rights of others. 

Waiver 

If the company does not take action against a breach of these terms, it does not mean we forfeit our right to act in future situations where a breach occurs. A waiver of any term or condition in these terms, whether in one instance or more, does not imply a waiver of the same or any other term in the future. Any waiver must be in writing and signed by an authorized official of the company to be valid. We retain all rights and remedies provided by law and these terms unless formally waived in writing. 

Billing 

The prices for our products and services include taxes. The taxes applied will depend on the destination of your order. The tax rate will reflect the combined state and local tax rates based on the shipping address. We may also charge taxes on shipping fees where applicable. 

For shipping outside India: 

• Orders over INR 25,000: No shipping charges will apply. 
• Orders under INR 25,000: A flat shipping charge of INR 2,000 will apply. 

(Note: Shipping charges may change if we update our policy to include shipping fees in the product price.) 

Cash on Delivery (COD) 

• Invoice Amount: We only collect the amount specified on the invoice. 
• Pin Code Restrictions: COD may not be available for all pin codes. 
• Order Verification: All COD orders will be verified via phone before processing. 
• Verification Attempts: If we cannot reach you after 3 calls, the order will be canceled. 
• Advance Payment: COD may not be available for all orders. We may require an advance payment of up to 50% of the invoice value. 
• Accepted Currency: Only Indian currency is accepted, excluding denominations no longer in circulation. 

Delivery 

• Timeline: We strive to deliver products within the timeline provided but do not guarantee it. 
• Possible Delays: Delivery may be delayed due to factors such as: 
• Bad weather 
• Flight delays 
• Political disruptions 
• Unforeseen circumstances 
• Production issues 
• Operational/logistics issues 
• Liability for Delays: We are not liable for delays caused by the above circumstances and you will not be entitled to any damages or compensation for delays. 
• Notification: We may inform you of any expected delays at our discretion. 
• Multiple Products: If you order multiple products, they may be delivered together or in installments, depending on stock availability. Each delivery is considered a separate contract. 
• Delivery Attempts: If you are unavailable on the delivery date, please inform our customer experience team. Delivery attempts will be made up to 3 times before cancellation. 
• Payment on Delivery: Products will not be handed over until payment is made. Returns or cancellations must be handled separately with our customer experience team. 
• International Deliveries: Deliveries may be made without a signature per international shipping standards. Responsibility for the goods transfers to you upon delivery. If a third-party recipient is specified, evidence of delivery to the given address is considered fulfillment of our obligation. Optional SMS delivery options may be offered by our delivery partner. Choosing a custom delivery option transfers all delivery responsibilities to the customer. 
• Delivery Issues: We may be unable to deliver orders due to reasons including product unavailability, quality issues, or inaccuracies in product information. In such cases, you will not be entitled to damages or compensation. 

Force Majeure 

We are not liable for any loss or failure to perform obligations under these Terms due to events beyond our reasonable control, including but not limited to: 

• Natural disasters (storms, floods, earthquakes) 
• Outbreaks of contagious diseases 
• Government actions 
• Industrial disputes, strikes, labor unrest 
• Civil commotion, riots, terrorism, war 
• Poor environmental conditions 
• Mechanical breakdowns 
• Obstructions of public or private roads 

Intellectual Property Rights 

• Liability: We are not liable for intellectual property infringements related to products listed on the Site unless the product is manufactured by our own brand. 
• Trademarks: Trademarks, logos, and service marks displayed on the Site are our property or the property of respective brands. Unauthorized use of these marks is prohibited. 
• Copyrights: All content on the Site, including text, software, photos, and graphics, is protected by copyright. Users may download or print material for personal use only. No commercial use or redistribution is allowed without express permission. 

Miscellaneous 

• Agency: No provision of these terms constitutes a partnership or agency between you and the company. You do not have authority to bind the company. 
• Notices: Notices should be sent to Printtech D-84, Hosiery Complex Phase 2, Noida, Uttar Pradesh 201305, INDIA or to the email address you provided. Notices are deemed given 24 hours after emailing or 3 days after mailing. 
• Severability: If any term of these terms is deemed invalid or unenforceable, it will not affect the validity of the remaining terms. 
• Entire Agreement: These terms constitute the entire agreement between you and us regarding the subject matter. 
• Transfer of Rights: We may transfer our rights and obligations under these terms without your consent. 
• Termination: We may terminate user accounts or passwords if we find unacceptable conduct or a breach of these terms. 
• Survival: Provisions that impose continuing obligations will survive the expiration or termination of these terms. 

Arbitration 

• Dispute Resolution: Any dispute arising from your use of the Site or these terms will be referred to a sole arbitrator chosen by the company. 
• Location: Arbitration will be held in New Delhi. 
• Governing Law: The Arbitration & Conciliation Act, 1996, will govern the proceedings. 
• Language: Arbitration proceedings will be conducted in English. 

Governing Law 

These terms, the Privacy Policy, and any incorporated documents are governed by and construed in accordance with the laws of India. Any disputes shall be exclusively handled by the courts in New Delhi. 

Specific Offer Terms 

• Offer Restrictions: No two offers or discount codes can be combined. 

Sale Purchase Terms (including End of Season Sales) 

• Applicability: Sales are applicable to select products only and may not cover all items on the site. 
• In-Store vs. Online Discounts: Discounts on the site may not apply to in-store products. Sales staff will provide information for in-store items. 
• Returns/Exchanges: Products purchased during sales or with discounts cannot be exchanged or returned. 
• Offer Combinations: Specific sale offers cannot be combined with other offers, discounts, or coupon codes. 
• Discount Application: If an order includes both sale/discounted items and full-priced items, discounts will only apply to the full-priced items. 
• Custom Orders: Discounts do not apply to custom-tailored or early delivery orders. 
• Discount Changes: Any changes in discounts during or after the sale do not apply to past or future purchases. 
• COD Orders: COD orders require confirmation via phone or email within 48 to 72 hours during sales. Unconfirmed orders will be cancelled. 

Cash Back 

• Form of Cashback: Cashback is provided as store credit only. 
• Validity: Store credit is valid for 12 months from the issuance date. 
• Applicability: Cashback applies only to non-discounted products. 
• Combination with Discounts: If your cart includes both discounted and non-discounted products, cashback will apply only to the non-discounted products.
• Automatic Credit: Store credit will be added to your account automatically after delivery, without needing a code or coupon.
• Account Requirement: Cashback is only available if the purchase is made while logged into your account. 

Gift Card Terms and Conditions 

1. Validity: Gift cards are valid for 1 (one) year from the date of issue. Expired gift cards will not be extended or replaced. 
2. Acceptance and Use: We reserve the right to reject any gift card if we suspect it has been used fraudulently, if the promo code is invalid, or if the cardholder is not the intended recipient. 
3. Redemption: Gift cards are non-transferable and cannot be: 1.Redeemed for cash, gift vouchers, or credit notes.2. Refunded or substituted for other forms of value. 
4. Excess Amount: If the value of your purchase exceeds the value of the gift card, you must pay the remaining balance. 
5. Liability: We are not liable for any unauthorized or fraudulent use of gift cards. We assume that the person presenting the gift card is the intended beneficiary and will not verify the recipient. Our liability in connection with any gift card is limited to the card's value. 
6. Registration: To use a gift card, you must first register on our website. 
7. Additional Terms: These Gift Card Terms are in addition to our Terms of Use and Privacy Policy. 
8. Resale and Marketing: Resale of gift cards is prohibited. Gift cards may be used for personal or business gifts but not for marketing, advertising, or promotional activities without prior approval. 
9. Compliance and Indemnity: By purchasing a gift card, you agree that its use will comply with these terms and all applicable laws. You also agree to defend and indemnify us against any claims or liabilities arising from your use of the gift card or violation of these terms. 
10. Lost or Stolen Cards: We will not replace lost or stolen gift cards. 

For any questions or further assistance, please contact our customer service team. 

Offers and Promotions Terms and Conditions 

Garments Excluded from Offers   

• Offers requiring special codes or coupons do not apply to products from certain categories. 

15% Off Promotion 

• Coupons are valid for online orders only and do not apply to in-store purchases. 
• A code for 15% off will be sent via email with the order confirmation of your initial purchase. This code is applicable for use on your next purchase. 
• The code is valid for 6 months from the date of receipt. 
• The code cannot be combined with other offers. 
• The discount applies only to non-discounted products in your cart. 
• No minimum cart value is required to use the code. 

Loyalty Points Terms and Conditions 

• Loyalty points are not credited on discounted products or if a coupon code is applied. 
• Loyalty points are valid for 6 months. 
•  

Bargain to Buy (In-Store Only) 

• This offer does not apply to all products. 
• The final sale price is subject to negotiation between you and us, with a maximum discount of 25% off the MRP. 
• Once the price is agreed upon, it cannot be changed by either party. 
• This promotion cannot be combined with other offers or discounts. 
• No new discounts will be available on the product once the price is finalized. 
• No minimum cart value is required. 

Pre-Book 

• Payment is collected after order confirmation. 
• Pre-order purchases are non-cancellable and non-exchangeable. 
• If a pre-order cannot be fulfilled, a refund will be processed within 5-7 days. 

Shipping Methods and Costs 

• We deliver to over 200 countries, offering various shipping options. 
• For shipping inquiries, please contact our customer service team at [new email address] or [new phone number]. 

Shipping Restrictions 

• Items restricted or prohibited by courier companies include, but are not limited to, animals, bullion, currency, bearer negotiable instruments, precious metals and stones, firearms, ammunition, human remains, pornography, and illegal narcotics/drugs. 

Important Information 

• Order cut-off times are guidelines and do not account for payment authorization delays. 
• We aim to dispatch orders within 24 hours, or up to 72 hours during sale periods. Estimated delivery times start from dispatch. 
• We are not responsible for delays due to customs clearance or redirection requests. 
• Delivery may occur without a signature, aligning with international shipping standards. Responsibility for the goods passes to you upon delivery or evidence of porch delivery if the recipient is a third party. 

Delivery Times 

• Domestic orders typically take 3-4 days from dispatch. 
• International orders generally take a minimum of 7 days from dispatch, up to a maximum of 12 days in unforeseen circumstances. 

Free Shipping 

• Free shipping is available for customers in India. 
• For international shipping: 
• Orders over INR 25,000 have no shipping charge. 
• Orders of INR 25,000 or less incur a flat shipping charge of INR 2,000. 

Taxes & Duties 

• For Indian customers, prices include all taxes and duties. 
• For international customers, prices exclude import duties. You are responsible for paying all import duties, customs fees, and local taxes upon delivery. For more details, contact us at [new email address]. 

How to Make a Purchase 

• Use the CLOTHING, BAGS, SHOES, and ACCESSORIES links, or browse by CATEGORY to find items. 
• Select your size and click 'ADD TO SHOPPING BAG.' 
• Review and modify your shopping bag by clicking 'SHOPPING BAG.' 
• Click 'PROCEED TO PURCHASE' to complete your order. 

Account Requirement 

• Creating an account is required to complete a purchase, though browsing and selecting items can be done without an account. 
• Benefits of registering include tracking orders, managing returns and exchanges, saving addresses and payment details, and managing account preferences. 

Forgot Your Password? 

• Click here to reset your password or follow the 'FORGOT PASSWORD' instructions on the sign-in page. 

Product Authenticity 

• We guarantee that all items sold are 100% authentic. We cannot verify the authenticity of items purchased from other sources. 

Choosing the Right Size 

• We use international sizing. Refer to the 'size conversion chart' on product pages for conversion details and dimensions. Our customer care team is available for further sizing assistance. 

Product Colors 

• Colors are displayed as accurately as possible, but variations in monitor displays may affect accuracy. 

Stock Availability 

• Items are in stock unless marked 'SOLD OUT.' Items in your cart are not reserved until the purchase is complete. Contact us to inquire about backorders. 

Payment Methods 

• We accept Visa, MasterCard, American Express, Maestro, Cash, UPI, and Net Banking. Other payment methods are not accepted. 

Online Payment Security 

• We use SSL encryption for secure transactions and verification of billing addresses. You may choose to store credit card details for future purchases. 

Re-entering Credit Card Details 

• New credit card details are required when adding a new delivery address to protect against unauthorized access. 

Removing Saved Credit Card Details 

• You can remove saved credit card details by editing addresses or unselecting 'REMEMBER MY PAYMENT DETAILS' during checkout. 

Shipping to Multiple Addresses 

• Orders can only be shipped to one address per order. Place separate orders for multiple addresses. For corporate orders, contact [new email address]. 

Changing Shipping Address 

• We cannot redirect orders once dispatched. Ensure the shipping address is correct at checkout. 

Adding Items to an Existing Order 

• Orders cannot be combined or modified once placed. Cancel the existing order and place a new one if you wish to include additional items. 

Order Confirmation and Payment 

• Order Confirmation: After placing your order, you will receive an email and a WhatsApp message confirming receipt of your order. Payment will be deducted at the time of placing the order. 

Order Tracking 

• Tracking Your Order: Once your order is shipped, you will receive an email with shipping details and a tracking number. If you are registered, you can track your shipment by signing in and selecting "MY ACCOUNT" followed by "ORDER STATUS." If you are not registered, consider signing up to track your orders. 

Order Status 

• Where Is My Order? 

We strive to dispatch orders within the specified timeframe. Delivery times are estimates and begin from the date of dispatch. NIRRAAMYAA is not responsible for delays due to customs clearance. After shipping, you will receive an email with tracking details. Registered users can track orders through "MY ACCOUNT" and "ORDER STATUS." Non-registered users can sign up to track future orders. 

Removing Saved Credit Card Details 

• How to Remove Saved Credit Card Details: You can remove saved credit card details by: 
• Editing or adding a new shipping or billing address. 
• Unselecting the option "Remember my payment details" during your next purchase. 

Shipping Restrictions 

• Why Are Shipping Restrictions Applied? 

Certain items may be restricted due to domestic and international regulations. If an item cannot be shipped to your country, it will be identified during checkout, and you will need to remove it or provide an alternative shipping address. For more details, refer to our SHIPPING INFORMATION. 

Duties and Taxes 

• Duties and Taxes: 
• Indian Customers: Prices displayed include all taxes and duties. 
• International Customers: Prices exclude import duties. You are responsible for paying all import duties, customs fees, and local sales taxes upon delivery. Payment of these charges is necessary to release your order from customs. 

Package Insurance 

• Is My Package Insured? 

 All items are insured against theft and accidental damage while in transit to the shipping address. Once delivered, the insurance coverage ends. If your package is damaged upon arrival, refuse the delivery or note the damage when signing. 

Adding Items to an Existing Order 

• Can I Add Items to an Existing Order? 

It is not possible to add items to an existing order. To have all items delivered together, you must cancel the current order(s) and place a new one with all desired items. 

Seasonal Sales 

• Does NIRRAAMYAA Have Seasonal Sales? 

NIRRAAMYAA offers seasonal sales, which can be accessed from the SALE page linked on CLOTHING, BAGS, SHOES, and ACCESSORIES pages. Availability and prices may vary compared to offline boutiques, and items may not be available late in the season. 

Privacy and Personal Information 

• Is My Personal Information Kept Private? 

Your personal information is confidential and not rented or sold. We collect necessary details for processing orders and may share them with credit agencies for verification. You may receive updates about new arrivals and services via email. To opt out of these updates, email [new email address]. For more details, read our PRIVACY POLICY. 

Cookies 

• What Are Cookies? Should I Be Worried About Them? 

Cookies are pieces of information stored on your computer to track your movements on websites. They help us track visits, shopping bag contents, and previous purchases. They assist in personalizing your shopping experience. Most browsers accept cookies by default, but you can adjust settings to prevent automatic acceptance. If you disable cookies, you can still use most website features but may need to sign in more frequently. Registered users with enabled cookies will be recognized and welcomed with their name, and they can access their Wish List and manage items without signing in. After 14 days, you will be prompted to sign in again.